Before you decide.
Do I have to buy monthly care?
No. The $99/month care plan is optional and requires separate approval. Hosting-only is $29/month USD. Hosting billing begins when your website goes live, after separate agreement and authorization. Provider, responsibilities and remaining billing terms are confirmed in your proposal. Hosting-only does not include the care plan’s checks or content-edit allowance.
Are calls or appointments required?
No. Our initial contact, project updates and approvals are handled by email.
Are CRM, booking or AI tools included?
Custom CRM, booking and automation integrations are separately scoped. AI receptionist, chat and self-service tools remain planned features, not included operational services.
What happens if I cancel hosting-only?
Future renewals stop, and hosting stays active through the period you have already paid for. We confirm the effective end date with you. For ordinary cancellation of hosting-only, we do not routinely refund the unused part of the current paid month; hosting remains active through the paid-through date. Billing errors, service not provided and any applicable refund obligations are reviewed separately.
Can I move my website to another platform?
We hand over available client-owned text and media and coordinate an agreed handoff. HighLevel does not support a complete editable website export to another platform. Any rebuild or migration work requires a separate scope, quote and client approval after feasibility review.
Who manages access, backups and recovery?
We manage the agreed website hosting. You retain domain control where practical and keep your original content. Our agreed backup scope covers dated copies of available text, supplied media and custom code at launch and before our changes. Storage, retention and a tested recovery method must be confirmed before hosting begins. Native platform recovery tools have limits; no fixed restore time or zero-data-loss guarantee is offered. We correct our own changes without extra restore labor fees; other recovery or rebuild work needs a separately approved quote.
How quickly will you respond to hosting support?
We aim to acknowledge hosting-support emails within one business day. This is an acknowledgment target, not a guaranteed resolution deadline. The time needed for a fix depends on the issue.